Privacy Policy

National Leisure Group Ltd

Effective Date: 20/08/2024

1. Introduction

National Leisure Group Ltd (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of personal data we collect, how we use and protect that data, and your rights regarding your personal information. By interacting with us, whether by visiting our website, purchasing our services, or contacting us, you agree to the practices described in this policy.

2. Data Controller

The data controller for National Leisure Group Ltd is: National Leisure Group Ltd
9 Regent Street,
Runcorn, Cheshire,
WA7 1LJ, United Kingdom
Email: info@nationalleisuregroup.co.uk

3. Information We Collect

We collect personal information in the following categories:

  • Personal Identification Information: Name, address, email address, phone number, and other identifiers that allow us to contact you.
  • Payment Information: Credit or debit card details, bank account information, and billing addresses.
  • Transaction Information: Records of products or services purchased, order histories, and communications related to your orders.
  • Technical Data: IP address, browser type, device information, and data about your usage of our website and services.
  • Marketing Data: Preferences regarding marketing communications and data about your participation in promotions, surveys, or events.
  • Customer Support Data: Information you provide when you contact customer support, including any queries or complaints.

4. How We Collect Your Information

We collect personal information in the following ways:

  • Direct Interactions: You provide information directly to us when you sign up for our services, make a purchase, or contact customer support.
  • Automated Technologies: We automatically collect technical data when you use our website or interact with our digital services, such as through cookies and similar technologies.
  • Third-Party Sources: We may receive information from third-party partners, such as payment processors, advertising networks, or public databases.

5. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Service Delivery: To process your orders, manage your account, and provide customer support.
  • Payment Processing: To process payments and prevent fraud.
  • Communication: To send you updates about your orders, respond to your inquiries, and provide customer service.
  • Marketing: To send you promotional materials, offers, and newsletters, if you have opted in to receive them. You can unsubscribe at any time.
  • Personalization: To tailor our services and content to your preferences and improve your experience with us.
  • Legal Compliance: To comply with legal obligations, such as tax reporting or responding to legal requests.
  • Business Operations: To conduct internal business processes, including data analysis, audits, and research.

6. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
  • Consent: Where you have provided explicit consent, such as for marketing communications.
  • Legal Obligation: To comply with legal obligations to which we are subject.
  • Legitimate Interests: Where processing is necessary for our legitimate interests, provided these are not overridden by your rights and interests.

7. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

  • Service Providers: Third parties that provide services on our behalf, such as payment processing, IT support, marketing, and customer service.
  • Legal Authorities: If required by law, or to protect our rights or the rights of others, we may disclose personal information to regulatory authorities, law enforcement, or other governmental bodies.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the new owner.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or storage method is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the information is no longer needed, we will securely delete or anonymize it.

10. Your Rights

You have the following rights concerning your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Rectification: You can request correction of inaccurate or incomplete personal data.
  • Erasure: You can request the deletion of your personal information, subject to certain conditions.
  • Restriction: You can request that we limit the processing of your personal information in certain circumstances.
  • Data Portability: You can request the transfer of your personal information to another service provider.
  • Objection: You can object to the processing of your personal information, including for direct marketing purposes.
  • Withdraw Consent: If you have provided consent for processing, you can withdraw it at any time.

To exercise these rights, please contact us at the details provided in Section 2.

11. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with marketing efforts. You can manage your cookie preferences through your browser settings. For more information, please see our [Cookie Policy] (Insert Link to Cookie Policy).

12. International Data Transfers

If we transfer your personal information outside the European Economic Area (EEA), we will ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms, as required by law.

13. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under this age, we will delete it promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

National Leisure Group Ltd
9 Regent Street,
Runcorn, Cheshire,
WA7 1LJ, United Kingdom
Email: info@nationalleisuregroup.co.uk

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