Your Complete Guide: FAQs Answered!
Do I need to book in advance?
We recommend booking in advance to secure your preferred session, particularly during weekends and busy periods however you can also pay on arrival subject to availability.
How long is each skating session?
Each skating session lasts 60 minutes, including time to collect your skates and change into them.
Do I need to hire skates?
Skate hire is included in the price of your ticket. You’re also welcome to bring and use your own ice skates if you prefer.
Do I need to arrive early?
Yes. We recommend arriving 10 minutes before your session to allow plenty of time to check in, collect your skates and get ready before your session begins.
Is the rink suitable for beginners?
Absolutely! The rink is suitable for all abilities, including complete beginners.
Are skating aids available?
Yes. Skating aids (penguins, polar bears etc.) are available for £5 each and are ideal for younger or less confident skaters.
Numbers are limited for each session. Skating aids can be pre-booked online, and any remaining aids will be available on a first come, first served basis on the day.
Is there a minimum age to skate?
The rink is designed for a wide range of ages and abilities. Children must be appropriately supervised by a responsible adult at all times while visiting the attraction.
What should I wear?
We recommend wearing warm, comfortable clothing, gloves and suitable socks. It’s real ice, so it can get chilly! Gloves and hats can also be purchased on the day subject to availability.
Can spectators come and watch?
Yes! Friends and family are welcome to come along and enjoy the festive atmosphere without skating. We do ask that only skaters enter the skate change area and that family and friends watch from around the perimeter of the rink.
What happens if I’m late?
You’ll still be able to join as long as you arrive within the first half an hour, but your session will still finish at the advertised time, so we recommend arriving early to make the most of your experience.
Can I change my booking?
Bookings can be amended, subject to availability. A link can be found on your confirmation email to make the change.
Are tickets refundable?
Tickets are non-refundable, although we may be able to move your booking to another available session.
Where is the rink?
The Golden Square Festive Ice Rink is located at The Old Market Place, Golden Square Shopping Centre, Warrington, WA1 1QB. What3Words: ///speech.copper.larger
Is it real ice?
Yes! The Golden Square Festive Ice Rink uses real ice for an authentic skating experience.
What sizes of skates are available?
We have a range of skate sizes from child’s size 8 up to adult size 13. We also have “Bob Skates” for smaller children to wear. Bob skates have 2 blades to allow more stability for young children. Please ensure your child’s shoes are fully enclosed if you would like them to use Bob skates. Trainers or boots are ideal.
Can I take photos and videos?
Yes! You’re more than welcome to take photos and videos for personal use only during your visit. Please be considerate of other skaters and avoid using your phone while skating. For any commercial photography requests, please contact info@nationalleisuregroup.co.uk
Can I leave the ice during my session?
Yes. If you need a short break, you’re welcome to leave and rejoin the ice during your allocated session.
Please note that if you leave the skate changing area, you’ll need to remove your skates before exiting. Your session will still finish at the advertised time.
What happens if the weather is bad?
The rink is designed to operate throughout the festive season, and a little typical British winter weather won’t stop us! The rink is also under cover, so you’ll be largely protected from the elements.
In the unlikely event that severe weather makes it unsafe for a session to go ahead, affected customers will be contacted and advised of the available options.
Can I book for a large group?
Yes. We welcome families, friendship groups, schools, community organisations and other groups and may also be able to offer discounts for large bookings.
Get in touch with us at info@nationalleisuregroup.co.uk if you’re planning a larger visit.
Can I book the rink privately?
Private hire can be accommodated (subject to availability) for businesses, schools, parties and other groups. Contact our team to discuss availability and options: info@nationalleisuregroup.co.uk
Is there somewhere to leave my belongings?
Unfortunately, we don’t have lockers or storage facilities at the rink.
We recommend bringing as few belongings as possible or leaving valuables with friends or family. Any items left in the skate changing area are left entirely at the owner’s risk.
Are wheelchairs allowed on the ice?
Yes! Manual wheelchairs are welcome on the ice, and we recommend they are pushed by a companion.
Electric wheelchairs may not be suitable, as they can struggle to move safely across the ice.
If the person pushing the wheelchair is a registered carer, they do not need to purchase a skating ticket but must present a valid carer ID card on arrival to receive free entry.
Do carers need to pay?
If you are a registered carer accompanying someone with a disability or additional needs, you must show a valid carer ID card to be granted free access. You do not need to book a ticket if you are a registered carer accompanying another skater or wheelchair user.